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TenableIncident detail
Tenable Vulnerability Management: Errors downloading export files via email Links
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Timeline
Incident updates
Every update Tenable posted, oldest to newest, exactly as it appeared on their official status page.
Identified
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Identified
We are continuing to work on a fix for this issue.
Monitoring
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
Monitoring
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
Resolved
This incident has been resolved.
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