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Incident detail

Some customers in AWS eu-west-1 may experience elevated latencies

Resolved incidentMinor1 affected service1 region: eu-west-1

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Customers in AWS eu-west-1 might have experienced degraded API latencies starting 07:00 UTC.

  2. Identified

    The issue has been identified and remediation work is ongoing. API latencies might remain elevated while work completes.

  3. Identified

    The remediation work is still in progress. Next update will be posted once this completes.

  4. Identified

    Remediation has improved overall latency. We continue to monitor while the remaining work completes.

  5. Monitoring

    Remediation remains in effect, and latency and error rates continue to improve. We are actively monitoring the system to ensure continued stability.

  6. Resolved

    No further errors and latencies have been observed and systems remain stable. The issue was capacity related and caused elevated database latencies. The service was scaled up and closely monitored until all latencies resolved.

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Customers in AWS us-west-2 may experience elevated API latencies

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