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Incident detail

Data Connectivity Issues on IMSI1 - Americas

Resolved incidentMajor

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Incident updates

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  1. Investigating

    Customers roaming on IMSI1 in the Americas may experience data connectivity issues.

    As a temporary workaround, please manually set your device's IMSI selection to Manual and select IMSI5 when roaming in the United States.

    For all other countries in the Americas, please select IMSI2.

    If you need assistance changing your IMSI selection, please contact Support.

  2. Identified

    Issue has been identified. Working on a fix

  3. Monitoring

    Service restored

  4. Resolved

    Services Restored