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Incident detail

Funnel performance degradation

Funnel performance degradation

Resolved incidentMajor0 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating reports of issues with Funnel, including a degradation in performance and timeouts for users in some locations.

  2. Identified

    Our engineers have identified the issue, and we expect further disruption whilst emergency maintenance is carried out.

  3. Monitoring

    The fix has been deployed and the emergency maintenance is complete. We are monitoring for any further problems.

  4. Resolved

    The service is still healthy and this incident has been resolved.

  5. Investigating

    We are investigating reports of issues with Funnel, including a degradation in performance and timeouts for users in some locations.

  6. Identified

    We are seeing intermittent connectivity issues for some Funnel regions and are working on deploying fixes and performing maintenance that will improve the stability of the service.

  7. Monitoring

    We have completed maintenance and a fix has been deployed. We are monitoring for any further problems.

  8. Resolved

    The service is still healthy and this incident has been resolved.