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Incident detail

Billing issues on plan upgrade

Billing issues on plan upgrade

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    We are investigating reports of users receiving larger than expected bills when upgrading from a legacy plan to a new pricing plan. There is no impact to plan features, and we are working to identify the problem and correct the affected invoices. If you believe you have been billed incorrectly, please [contact support](https://tailscale.com/contact/support?type=billing "contact support") and let us know.

  2. Identified

    We have identified the problem and are rolling out a fix.

  3. Monitoring

    We believe that we have rolled out a fix and are monitoring the situation. We are in the process of voiding the relevant invoices.

  4. Monitoring

    We have confirmed that the fix is working. We are continuing to void impacted invoices.

  5. Resolved

    We have refunded all invoices impacted as part of this incident and the incident is now resolved. If you believe you were impacted by this issue and were not refunded, please [contact support](https://tailscale.com/contact/support?type=billing "contact support") and let us know.