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Incident detail

Storage search failing for restored projects

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We have identified an issue with Storage for projects are restoring from backups. Users may experience increased 500 errors.

    We are working to identify the root cause and will notify for any progress as soon as we have an update

  2. Monitoring

    A fix has been implemented for the affected tenants and we are monitoring the results. We will continue to monitor the situation and will provide further updates as more information becomes available.

  3. Resolved

    Storage is now operating normally. We apologise for the disruption.

    Hardening measures are being put in place to prevent recurrence and will be communicated upon completion.

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