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Missing or delayed SMS OTPs

This incident has been resolved.

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating missing or delayed SMS OTPs from our primary messaging provider to a subset of phone numbers.

  2. Monitoring

    Missing or delayed SMS OTPs

  3. Monitoring

    We've failed over to our secondary messaging provider manually and are monitoring deliverability rates.

  4. Resolved

    This incident has been resolved.

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