Skip to content

Incident detail

Service Degradation on US-01 (app.snyk.io)

Resolved incidentMajor2 affected services

Timeline window

to

Outage alerts

Get alerted the next time Snyk breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating the issue

  2. Investigating

    Snyk engineers have identified degraded performance in the Multi-Tenant US-01 environment (app.snyk.io). All services are affected, and customers may experience failures when attempting to access this environment. The investigation is ongoing under the Snyk Incident Response process.

  3. Investigating

    Our engineering teams are actively diagnosing the issues affecting the Multi-Tenant US-01 environment (app.snyk.io). We are working to restore service as quickly as possible and appreciate your patience.

  4. Investigating

    The incident is ongoing. Snyk engineers continue to address the ongoing performance degradation in the Multi-Tenant US-01 environment (app.snyk.io). Mitigation efforts are underway, though response rates remain impacted for a portion of our customer base.

  5. Investigating

    The incident remains in flight, with impact continuing in the Multi-Tenant US-01 environment (app.snyk.io).  Snyk Engineers are working to restore service as quickly as possible.

  6. Investigating

    The incident remains ongoing. Snyk engineers are treating this with the highest priority and are actively implementing mitigation strategies. We do not have an estimated time for restoration (ETR) at this moment, but we will provide updates as they become available. We appreciate your continued patience.

  7. Monitoring

    Snyk engineers have implemented mitigation steps resulting in improved performance across the Multi-Tenant US-01 environment (app.snyk.io). We are currently monitoring the system closely to confirm a full and stable recovery.

  8. Resolved

    No further issues have been observed during our monitoring period across the Multi-Tenant US-01 environment (app.snyk.io).

    The Snyk Incident Response has been stood down.