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Incident detail

Email-to-Case Temporarily Disabled

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    Please note that the ability to create or reply to cases via email has been temporarily turned off.

    If you need to log a new issue or update an existing case, please do so directly through the ticketing portal. We will let you know as soon as email functionality is restored. Thank you for your patience!

  2. Monitoring

    We have re-enabled the email-to-case feature, allowing customers to create and reply to cases via email.

    Monitoring is now underway to ensure the services remains stable.

  3. Resolved

    Services have remained unaffected during our monitoring period.

    The Snyk Incident Response has been stood down.