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Incident detail

Data Freshness delay in Issues API for customers on app.snyk.io

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Engineering have detected a delay in data affecting Issue API results on the app.snyk.io environment.

    Project data, UI based Reporting, and Export API are not affected.

    We are investigating and will report back here with any updates.

  2. Investigating

    Snyk Engineering has identified a data freshness delay within Issues Reporting. Our teams are actively investigating the root cause, and we will provide further updates as the situation progresses.

  3. Investigating

    We are no longer observing delays affecting our reporting data freshness.

    However, the Issues API data freshness remains delayed, and our investigation into this is ongoing.

    We will provide a further update as soon as we have more information.

  4. Resolved

    Both the Issues API data freshness and reporting data freshness have been fully restored and are operating normally.

    Our investigation is now complete, and the Snyk Incident Response has been stood down.

    We apologise for any inconvenience this may have caused and thank you for your patience throughout.