INC20000150

Current status: We've determined that a capacity constraint at our third-party cloud platform has limited the availability of compute resources in the specified region. We're actively working to identify and implement alternative compute options to reduce impact for affected customers while our third-party cloud platform works to restore availability. We are in continuous contact with our third-party cloud platform, and we'll provide another update within 24 hours.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures or timeouts when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: An ETA is not yet available. We'll provide one as soon as possible.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A capacity constraint at our third-party cloud platform is limiting the availability of compute resources in the affected region.

Current status: We're continuing to coordinate with our third-party cloud platform provider to restore the compute capacity needed for Snowpark Container Services in the specified region. In parallel, we are taking the following steps to mitigate impact:

• We have implemented capacity prioritization measures to help ensure available resources are directed to Business Critical tier accounts.
• We are working to expand the set of instance types available for compute pool provisioning through a software update, which is currently in an expedited release process.
• We have paused non-essential maintenance operations and internal workloads in the affected region to preserve available capacity.

While we are in continuous contact with the provider, we expect the provider efforts to continue into next week, as such, the next update will be on Monday August 31, end of business day.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: An ETA is not yet available. We'll provide one as soon as possible.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region.

Current status: We have taken additional steps to preserve available compute resources in the specified region, including adjusting compute pool scaling to reduce non-essential resource consumption. We continue to prioritize available resources for Business Critical Edition accounts, and non-essential maintenance operations in the specified region remain paused. The software update to enable additional compute resources for Snowpark Container Services in the specified region is in the testing and validation stage. We continue to be in contact with our third-party cloud platform, and we'll provide another update by 00:00 UTC September 8, 2026.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: An ETA is not yet available. We'll provide one as soon as possible.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region.

Current status: We've made additional adjustments to further reduce non-essential resource consumption and preserve available compute resources in the specified region. We're continuing to develop a software update to enable additional compute resources, and our other mitigation actions remain in place. We're also continuing to coordinate with our third-party cloud platform provider to restore the compute capacity needed for Snowpark Container Services. We'll provide another update within 7 days.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: Based on information from our third-party cloud platform provider, we expect this capacity constraint to persist for several more months. We'll provide an updated ETA as we receive more information.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region.