Provider
SnowflakeIncident detail
INC20000115
Resolved incidentCritical
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Timeline
Incident updates
Every update Snowflake posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to log in to Snowsight. Affected users may encounter HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to log in to Snowsight. Affected users may encounter HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints.
ETA: Our current estimate is that service will be restored within 1 hour.
Workaround: There are currently no available workarounds for this issue.
Monitoring
Current status: We've reverted a recent configuration change and confirmed that service has been restored. We'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to log in to Snowsight. Affected users may have encountered HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints.
Workaround: There were no available workarounds for this issue.
Incident start time: 00:18 UTC July 30, 2026
Incident end time: 03:52 UTC July 30, 2026
Preliminary root cause: A recent configuration change to a subset of the routing infrastructure caused connectivity failures for customers accessing Snowsight via private endpoints.
Resolved
Current status: We've monitored the environment and confirmed that reverting the configuration change restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have been unable to log in to Snowsight. Affected users may have encountered HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints.
Workaround: There were no available workarounds for this issue.
Incident start time: 00:18 UTC July 30, 2026
Incident end time: 03:52 UTC July 30, 2026
Preliminary root cause: A recent configuration change to a subset of the routing infrastructure caused connectivity failures for customers accessing Snowsight via private endpoints.
A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
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