Provider
SnowflakeIncident detail
INC0157230
Resolved incidentMinor
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Timeline
Incident updates
Every update Snowflake posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
<b>Current status:</b> We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
<b>Customer experience:</b> Customers hosted in the specified regions may experience Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may stop without an error message or may repeat without progressing.
Monitoring
<b>Current status:</b> We've identified and rolled back a Cortex Code update to resolve this issue. We'll continue to monitor the environment until we're confident all services are functioning properly.
<b>Customer experience:</b> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing.
<b>Incident start time:</b> 22:50 UTC May 14, 2026
<b>Incident end time:</b> 04:05 UTC May 15, 2026
<b>Preliminary root cause:</b> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing.
Resolved
<b>Current status:</b> We've monitored the environment and confirmed the rollback restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
<b>Customer experience:</b> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing.
<b>Incident start time:</b> 22:50 UTC May 14, 2026
<b>Incident end time:</b> 04:05 UTC May 15, 2026
<b>Preliminary root cause:</b> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing.
A root cause analysis (RCA) document will be published within five business days.
Resolved
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0157230
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