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Incident detail

Investigating Potential Service Issues

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Please be aware that AWS (Amazon Web Services) is currently reporting significant hardware and power issues in the US-EAST-1 (N. Virginia) region. For the most up-to-date information on their infrastructure recovery, please follow the official AWS Health Dashboard https://health.aws.amazon.com/health/status . Unfortunately, our Sisense servers are also severely impacted by this event. As a result, users may experience total loss of access, dashboard loading failures, or significant latency. Our engineering team is actively monitoring the AWS recovery process and is working to restore Sisense services as quickly as hardware availability allows. We apologize for this disruption and will provide further updates here as soon as we have more information.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    We no longer see the consequences of the AWS incident after they updated the AWS incident page with "Resolved" status.

    For the latest on the underlying AWS infrastructure, please refer to: https://health.aws.amazon.com/health/status

  5. Resolved

    AWS has officially resolved the thermal and power event in the US-EAST-1 region. All underlying infrastructure supporting our Sisense servers has been stabilized and is performing at pre-event levels.

    Our engineering team has verified that our services are fully operational. We will continue to perform routine checks to ensure long-term stability, but we consider this incident fully resolved. Thank you for your patience while we navigated this external disruption. https://health.aws.amazon.com/health/status