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Site US5 - Network Disturbance

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Incident updates

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  1. Investigating

    We are currently experiencing a network disturbance on our US5 site, our engineers are currently investigating.

    Impact: Clients may experience delayed or failed MT/MO traffic for the following countries:

    Mexico

    Chile

    Bolivia

    Paraguay

    Colombia

    Argentine

    The same may be experienced towards minor networks in the USA.

    We will provide updates on this page. For any inquiries, please contact us at support@sinch.com.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

    Start Time: 2026-06-23 08:03 UTC

    Restoration Time: 2026-06-23 08:50 UTC

  3. Monitoring

    We are continuing to monitor for any further issues.

  4. Monitoring

    We are continuing to monitor for any further issues.

  5. Monitoring

    We are continuing to monitor for any further issues.

  6. Resolved

    This incident has been resolved.

    Start Time: 2026-06-23 08:03 UTC

    End Time: 2026-06-23 08:50 UTC