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Incident detail

Sinch Engage Classic – WhatsApp Messaging Disruption

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently looking into a disruption affecting WhatsApp messaging within Sinch Engage Classic. At the moment, both incoming and outgoing messages may not be processed as expected for some customers. Our team is actively working to resolve the issue, and we will share updates here as soon as we have more information.

  2. Identified

    We have identified the cause of the disruption affecting WhatsApp messaging. Our team is actively working on the resolution in coordination with our external partner to restore full functionality. We are monitoring the progress closely and will provide another update as soon as the service is back to normal.

  3. Monitoring

    The issue affecting WhatsApp messaging has been resolved, and we are seeing traffic return to normal. We are currently monitoring the system closely to ensure everything remains stable. Thank you for your patience while we worked through this.

  4. Resolved

    The disruption affecting WhatsApp messaging has been fully resolved, and all services are operating normally. We have confirmed that both incoming and outgoing messages are processing successfully. Thank you again for your patience and understanding.