Provider
SinchIncident detail
Service Degredation - XMS - US
Resolved incidentMinor
Timeline window
to
Outage alerts
Get alerted the next time Sinch breaks
Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Updates are normalized from the official source chronology so timeline changes remain easy to scan.
Investigating
Dear Client,
We are currently experiencing a service degradation affecting XMS in the US.
Incident Start Time: 2026-06-25 15:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Investigating
We are continuing to investigate this issue.
Monitoring
A fix has been implemented and we are monitoring the results.
Monitoring
We are continuing to monitor for any further issues.
Resolved
This incident has been resolved.
Incident Start Time: 2026-06-25 15:58 UTC
Incident End Time: 2026-06-26 01:34 UTC