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Customer Dashboard - Conversation API

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Timeline

Incident updates

Every update Sinch posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently facing a degradation on our customer dashboard affecting Conversation API users.

    Users may experience issues with their apps after resetting channel credentials.

    Our engineers are currently working on resolving the issue.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Resolved

    This incident has been resolved.

    Incident Start Time: 2026-06-24 21:39 UTC

    Incident End Time: 2026-06-26 15:18 UTC

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