Skip to content
OutageDeck

Incident detail

Voice Call Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Japan

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time SendGrid breaks

Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow SendGrid alerts work

Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Monitoring

    We have observed a recovery in voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Resolved

    The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Japan are operating normally.

Keep exploring

More from SendGrid

Neighboring incidents on SendGrid's timeline and the rest of their record on OutageDeck.

← Older incident

Voice Call Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Japan

Newer incident →

SMS Delivery Failures from Twilio to Dukagjjni Kosovo

All SendGrid incidentsSendGrid live status