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Upgraded Accounts Retaining Trial Status Restrictions

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Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating an issue where recently upgraded accounts are continuing to experience trial restrictions and related API errors. Our engineering team is actively working on a resolution, and we will provide an update on the status within the next 1 hour. We apologize for the inconvenience and appreciate your patience.

  2. Identified

    We are continuing to investigate the issue where recently upgraded accounts experience trial restrictions and related API errors. Our engineering team is actively working toward a resolution. We apologize for the ongoing inconvenience and will provide our next update within 2 hours.

  3. Resolved

    This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.

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