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SMS Delivery Receipt Delays from Twilio to Safaricom Kenya

Resolved incidentMinor

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Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Resolved

    The incident has been resolved and SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya are operating normally.

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