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SendGridIncident detail
Retroactive Incident: Twilio Personalized Support Phone Line Affected
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Incident updates
Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.
Resolved
Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.
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