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Minor Issue Impacting Some Parts of Twilio Console Functionality.

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Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Beginning 8/26 02:50 UTC we're experiencing internal server errors on some parts of the Twilio console. Our engineering team is actively looking into the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    We have identified the cause of the internal server errors that have been affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to mitigate the issue and restore full functionality. We will provide another update in 2 hour or as soon as more information becomes available.

  3. Identified

    We continue to identify and mitigate the cause of the internal server errors affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to restore full functionality. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Monitoring

    We have started seeing recovery for the internal server errors affecting parts of the Twilio console. We will continue to monitor the system closely to ensure a full recovery and will provide another update as soon as more information becomes available.

  5. Resolved

    This incident is now resolved. The Twilio console is fully operational, and all services are functioning normally.

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