Provider
SendGridIncident detail
Live Chat Support Failing for Customers
Active incidentMinor
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Started
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Timeline
Incident updates
Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are still investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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