Provider
SendGridIncident detail
Email Template Editor Issues
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.
Resolved
OutageDeck marked this incident resolved after it stopped appearing in what OutageDeck reads for this provider, at 2026-11-10T23:20:10.416Z.
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