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Incident detail

Customers in Argentina Unable to Authenticate Card in Twilio SendGrid

Customers in Argentina Unable to Authenticate Card in Twilio SendGrid

Resolved incidentMinor1 affected service

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Starting around 8:40PM PDT on Friday, 2/27/25, our engineers are investigating an issue with Twilio SendGrid users in Argentina are unable to authenticate their credit cards. Customers in Argentina may not be unable to add their credit card into the system. This does not impact mail send. We will provide updates in the next hour or sooner as they become available.

  2. Investigating

    Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Investigating

    Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Investigating

    Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. A backend change has been made to our third-party billing system and payments will be retried for individual users. We will provide another update in an hour or as soon as more information becomes available.

  6. Monitoring

    Our engineering team is continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.

  7. Monitoring

    Our engineering team is continuing to monitor system performance. For customers located in Argentina impacted by this issue, please reach out to our support teams for additional assistance. We will provide another update as soon as more information becomes available.

  8. Resolved

    Our engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still experiencing issues adding or authenticating a credit card, please reach out to Support for additional assistance.