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Incident detail

Billing Payment Processing Failures

Billing Payment Processing Failures

Resolved incidentMinor1 affected service

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

  2. Investigating

    Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. We have also identified that customers using Email Validation may receive 403 errors until their account is activated. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Identified

    Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update in 3 hours or as soon as more information becomes available.

  6. Identified

    .

  7. Monitoring

    Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.

  8. Monitoring

    We are continuing to monitor for any further issues.

  9. Monitoring

    Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.

  10. Resolved

    Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience.