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Incident detail

[Transactionnal Email] - Delivering Issue

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Some customers may experience emails getting stuck while processing or sending.

    We are actively working to resolve the issue and sincerely apologize for the inconvenience caused.

  2. Monitoring

    We have identified the issue and successfully restored outbound traffic. The problem was caused by a network configuration that failed to apply properly. We applied fix, which resolved the situation, and outgoing emails should start clearing and sending out gradually.

  3. Resolved

    All emails have now been sent, and traffic is back to normal.

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