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Sauce LabsIncident detail
2026-September-23 Service Incident
Resolved incidentMinor
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Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Resolved
Between 12:05 UTC and 12:35 UTC, we experienced a high error rate and longer session start times for Desktop and Virtual Device tests in the US-West-1 data center. The issue has been resolved. All services are fully operational.
Resolved
### Dates:
Wednesday, September 23rd 2026, 12:05 UTC - 12:35 UTC.
### What happened:
Virtual Device Cloud testing availability gradually decreased in the US-West-1 data center.
### Why it happened:
A product defect was introduced causing Virtual Device Cloud testing sessions to fail to start.
### How we fixed it:
Rollback to a stable version.
### What we are doing to prevent it from happening again:
Strengthen pre-deployment validation and reassess configuration rollout strategies.
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