Skip to content
OutageDeck

Incident detail

2026-March-24 Resolved Service Incident

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Sauce Labs breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Sauce Labs alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Resolved

    Between 09:32 and 15:13 UTC, we identified a technical issue affecting iOS tests when running with network capture enabled. We've resolved the underlying cause and tests are working as expected. All services are fully operational.

  2. Resolved

    ### Dates:

    Tuesday, March 24th 2026, 09:32 UTC – 15:13 UTC

    ### What happened:

    Network calls failed on iOS devices during Real Device Cloud sessions where network capture was enabled. Approximately 12-13% of iOS sessions were affected. Android was not impacted.

    ### Why it happened:

    A deployment introduced a DNS resolution change that was incompatible with the iOS platform, causing network capture to break.

    ### How we fixed it:

    Rolled back the deployment to restore service.

    ### What we are doing to prevent it from happening again:

    Adding synthetic tests to catch network capture regressions before production, and implementing monitoring alerts for faster detection after deployments.