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Sauce LabsIncident detail
2026-February-27 Service Incident
Resolved incidentMinor
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Timeline
Incident updates
Every update Sauce Labs posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Live and automated real device test results are not being displayed on the test results page in the US-West-1 data center. We are investigating.
Resolved
After taking remedial action, we are now seeing real device test results display in the US-West-1 data center. All services are fully operational.
Resolved
### Dates:
Friday, February 27th 2026, 16:15 UTC - 19:50 UTC
### What happened:
Requests made using API client authentication would return 500 errors.
### Why it happened:
An internal data structure became corrupted due to a race condition.
### How we fixed it:
The affected service was restarted, and a long-term fix was applied.
### What we are doing to prevent it from happening again:
Thread locking has been applied to the affected service.
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