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Incident detail

2026-February-27 Service Incident

Resolved incidentMinor

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  1. Investigating

    Live and automated real device test results are not being displayed on the test results page in the US-West-1 data center. We are investigating.

  2. Resolved

    After taking remedial action, we are now seeing real device test results display in the US-West-1 data center. All services are fully operational.

  3. Resolved

    ### Dates:

    Friday, February 27th 2026, 16:15 UTC - 19:50 UTC

    ### What happened:

    Requests made using API client authentication would return 500 errors.

    ### Why it happened:

    An internal data structure became corrupted due to a race condition.

    ### How we fixed it:

    The affected service was restarted, and a long-term fix was applied.

    ### What we are doing to prevent it from happening again:

    Thread locking has been applied to the affected service.