Provider
RebuyIncident detail
Legacy Carts & Data Sources
Resolved incidentMinor
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Timeline
Incident updates
Every update Rebuy posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating legacy carts not rendering, widgets, and data sources.
Identified
The issue has been identified and a fix is being implemented.
Identified
The issue has been identified and a fix is being implemented.
Monitoring
A fix has been implemented, and we are monitoring results.
Resolved
This incident has been resolved, and everything is back to operational.
Resolved
Description: On March 5th, between 4:58 PM and 5:20 PM EST, merchants may have experienced issues accessing certain areas of the Rebuy Admin. Affected areas included Data Source configuration, Smart Cart V1, and Admin Settings. The disruption lasted approximately 20 minutes. No storefront disruptions occurred for active merchants and no data was lost or corrupted.
Root Cause: A scheduled security update introduced an incorrect configuration change during our release process, causing the affected Admin areas to become unavailable.
Resolution: Our engineering team identified the root cause immediately after deployment and deployed a targeted fix, restoring full service by 5:20 PM EST.
Next Steps: We are adding additional validation steps to our release process to prevent this class of error from reaching production in the future.
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