Admin and On-Site Functionality Degraded

Rebuy is currently experiencing issues affecting admin and on-site functionality. Our team is aware and actively working on a resolution.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are seeing on-site and admin functionality return to normal. The team continues to monitor.

The issue has been resolved. We will be investigating the root cause and sharing a post-mortem once our review is complete.

Incident Report: Admin and On-Site Functionality Disruption Date: May 18, 2026

Duration: 3:10 PM – 3:29 PM ET (~19 minutes)

Summary

On May 18, 2026, merchants experienced a disruption affecting the Rebuy Admin Portal and on-site functionality including Smart Cart, Checkout Extensions, Post-Purchase Offers, A/B Testing, Smart Search, Smart Collections, and Rebuy Monetize. The issue was identified and resolved within 19 minutes.

Root Cause

The disruption was caused by a sequencing issue during a coordinated internal release. A database update that was required before new application code could safely serve traffic did not complete as expected. When the application code deployed and began serving requests, it encountered errors that cascaded across multiple product surfaces.

Resolution

We rolled back the affected services to the previous stable version within approximately 10 minutes of identifying the issue, which restored functionality for all merchants. The underlying database update was then completed successfully, and the full release was redeployed and verified shortly after.

What We're Doing

We are implementing additional verification gates in our multi-service release process to ensure that dependent infrastructure changes are confirmed live in production before downstream application code is allowed to deploy.