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Resolved incidentMajor2 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We're actively investigating this issue.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    Systems are getting back up. We're continuing to work on a permanent fix for this issue.

  4. Monitoring

    A fix has been implemented and we are monitoring the results.

  5. Monitoring

    We are continuing to monitor for any further issues.

  6. Monitoring

    We are receiving reports of degraded performance and are actively investigating. We will provide updates as more information becomes available.

  7. Monitoring

    Systems appear stable and we are actively rolling out a series of fixes. We will continue to monitor and provide updates

  8. Monitoring

    Systems remain stable. Improvements and fixes have been rolled out and we are continuing to monitor.

  9. Monitoring

    Systems remain stable, and we are continuing to monitor the situation.

    Bi-directional sync was on a maintenance job from 9:50 - 11:59 AM (ET) and is now operational.

  10. Monitoring

    Systems remain stable and our team continues to deploy targeted fixes. Work is ongoing to address degraded read performance across the system, including serving all 404s from cache. We’ll be actively monitoring over the weekend, and we will provide a full RCA next week.

  11. Resolved

    Our systems have been stable since Friday, May 29th. We're monitoring closely and improving spike detection to prevent recurrence and adding proactive capacity monitoring to detect admin dashboard degradation before it impacts customers. Full root cause analysis coming soon. Thanks for your patience and understanding.