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WildFire Issue

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Incident updates

Every update Palo Alto Networks posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 14:00 with further details.

    Customer Impact: Error while getting verdict

    Workaround: N/A

  2. Investigating

    WF is getting unexpected traffic from yesterday for which Wildfire services are not ready to handle. Wildfire has autoscaling settings. However, traffic is more than 8X of normal traffic. The max resources allocated can not handle these traffic.

  3. Identified

    Root cause identified. The fix to be ready in a couple of hours and deployment to happen later today.

  4. Investigating

    We are currently investigating this issue.

  5. Investigating

    Wildfire is experiencing 8X more traffic than the normal traffic. The source of this traffic is not yet identified. We are actively working on the issue.

  6. Investigating

    We are continuing to investigate this issue.

  7. Investigating

    We are continuing to investigate this issue.

  8. Identified

    The issue has been identified and a fix is being implemented.

  9. Monitoring

    A fix has been implemented and we are monitoring the results.

  10. Resolved

    This incident has been resolved.

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