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Incident detail

Prisma Cloud not available in China regions due to extended maintenance

Resolved incidentCritical

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Timeline

Incident updates

Every update Palo Alto Networks posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating this issue.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    Prisma Cloud continues to be unavailable in China regions. Services are presently and gradually resuming operations, but the application will be in a degraded state until the next update.

  4. Identified

    Prisma Cloud continues to be unavailable in China regions. While parts of the site may become accessible at times, backend services may still be in a degraded state.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    This incident has been resolved.

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