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Incident detail

Azure westeurope, southcentralus outage impacting Cloud NGFW Services.

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Timeline

Incident updates

Every update Palo Alto Networks posted, oldest to newest, exactly as it appeared on their official status page.

  1. Monitoring

    We have identified an issue with Azure affecting the Cloud NGFW westeurope and southcentralus regions. Customers may experience failures to during autoscaling and during deployment of new resources.

    Current Status: Azure is currently experiencing compute capacity issues within the regions. This is impacting our ability to scale out new virtual machines.

    Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes.

    Next Update: July 13th, 8:00UTC

  2. Monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

  3. Monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

  4. Monitoring

    We are continuing to monitor for any further issues.

  5. Monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

    Next Update: July 13th, 8:00UTC

  6. Monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

    Next Update: July 15th, 8:00UTC

  7. Monitoring

    Update - Azure is still working on recovery. We are continuously monitoring their progress.

    Next Update: July 16th, 8:00UTC

  8. Monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

    Next Update: July 20th, 8:00UTC

  9. Monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

    Next Update: July 23th, 8:00UTC

  10. Monitoring

    We are impacted by a capacity issue within Azure data centers affecting Cloud NGFW in the West Europe and South Central US regions. Customers may experience failures during autoscaling, panorama migrations, migrations to premium instances, software updates or the deployment of new resources.

    Until the capacity issue is resolved by Microsoft:

    • Maintain Steady-State: Keep current resource configurations intact and postpone premium SKU migrations or panorama migrations.
    • Normalize Traffic: Maintain your current traffic baselines where possible to avoid triggering sudden autoscaling needs.
    • Defer New Deployments: Hold off on launching new resources until full capacity is restored.

  11. Monitoring

    We are continuing to monitor for any further issues.

  12. Monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

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