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[GRA4/GRA5/GRA7/GRA9/GRA11][Public Cloud] - Compute Instance incident notification

Resolved incidentMinor1 affected service

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  1. Resolved

    We would like to inform you that an incident occurred in the GRA4, GRA5, GRA7, GRA9 and GRA11 regions.

    This incident has now been resolved.

    Please find the details of this incident below :

    <b>Start time :</b> 13/10/2026 05:17 UTC

    <b>End time :</b> 13/10/2026 05:26 UTC

    <b>Impacted Service(s) :</b> Some instances in the GRA5, GRA7, GRA9 and GRA11 regions were unavailable.

    <b>Customers Impact :</b> Customers were temporarily unable to access their instances located in the specified regions.

    <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.

    We thank you for your understanding and patience throughout this incident.

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