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[GRA3][Compute - Instance] - Compute Instance Incident Notification

Resolved incidentMajor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the GRA3 Region.

    Here are some supplementary details :

    <b>Start time :</b> 23/08/2026 23:38 UTC

    <b>Impacted Service(s) :</b> Some instances in the GRA3 region are unreachable.

    <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified region.

    <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it.

    We will keep you updated on the progress and resolution.

    We apologize for any inconvenience caused and appreciate your understanding.

  2. Identified

    We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA3 region.

    Here are some supplementary details :

    <b>Start time :</b> 23/08/2026 23:38 UTC

    <b>Impacted Service(s) :</b> Some instances in the GRA3 region are unreachable.

    <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified region.

    <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.

    <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible.

    We will keep you updated on the progress and resolution.

    We apologize for any inconvenience caused and appreciate your understanding.

  3. Identified

    We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

    <b>Start time :</b> 23/08/2026 23:38 UTC

    <b>End time :</b> 23/08/2026 23:49 UTC

    <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.

    We apologize for any inconvenience caused and appreciate your understanding.

  4. Resolved

    This incident has been resolved.

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