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[GRA11][Compute - Instance] - Instance creation incident notification

Resolved incidentMajor

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  1. Identified

    We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region GRA11.

    Here are some supplementary details :

    <b>Start time :</b> 19/07/2026 16:50 UTC

    <b>Impacted Service(s) :</b> Creation of Public Cloud instances in GRA11 region is temporarily unavailable.

    <b>Customers Impact :</b> Customers are temporarily unable to create new Public Cloud instances.

    Instances created during the incident will remain stuck in a "building"/"spawning" state and will not become operational.

    Once the incident is resolved, customers are advised to delete these instances and create new ones.

    <b>Root Cause :</b> This incident is caused by our provider.

    <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible.

    We will keep you updated on the progress and resolution.

    We apologize for any inconvenience caused and appreciate your understanding.

  2. Resolved

    We are pleased to inform you that the incident affecting our Compute - Instance offering in GRA11 has been resolved.

    <b>Start time :</b> 19/07/2026 16:50 UTC

    <b>End time :</b> 19/07/2026 19:14 UTC

    <b>Root Cause :</b> This incident was caused by our provider.

    We apologize for any inconvenience caused and appreciate your understanding.