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[GRA1/3/9/11][Compute - Instance] - Some Instances Incident Notification

Resolved incidentMajor

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  1. Identified

    We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9/11 regions.

    Here are some supplementary details :

    <b>Start time :</b> 23/07/2026 17:52 UTC

    <b>Impacted Service(s) :</b> Some instances in the GRA1/3/9/11 regions are unreachable.

    <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified regions.

    <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.

    <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible.

    We will keep you updated on the progress and resolution.

    We apologize for any inconvenience caused and appreciate your understanding.

  2. Resolved

    We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

    <b>Start time :</b> 23/07/2026 17:52 UTC

    <b>End time :</b> 23/07/2026 17:58 UTC

    <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.

    We apologize for any inconvenience caused and appreciate your understanding.