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[GRA][AI & Machine Learning] - AI payload incident notification

[GRA][AI & Machine Learning] - AI payload incident notification

Resolved incidentMajor0 affected services

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  1. Monitoring

    Service has been fully restored since 07/07/2026 11:56 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 07/07/2026 11:45 UTC <b>Impacted Service(s) :</b> Creation of AI payloads was temporarily unavailable in GRA region. <b>Customers Impact :</b> Customers were temporarily unable to create AI payloads. We apologize for any inconvenience caused and appreciate your understanding.

  2. Resolved

    We are pleased to inform you that the incident affecting our AI payload offering has been resolved. <b>Start time :</b> 07/07/2026 11:45 UTC <b>End time :</b> 07/07/2026 11:56 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.