[DE1][Network] - Load Balancer incident notification

We are currently experiencing an incident affecting our Public Cloud Network offering, which is causing temporary availability issues in the DE1 region.

Please find the details of this incident below :

<b>Start time :</b> 04/11/2026 05:30 UTC

<b>Impacted Service(s) :</b> The Network API in the DE1 region is temporarily unstable. Creation or modification of any Load Balancer can have issues.

<b>Customers Impact :</b> Customers may experience API errors when performing network administrative actions, and are temporarily unable to create or resize their Load Balancers. Running services remain unaffected.

<b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We would like to inform you that the incident affecting our Public Cloud Network offering in the DE1 region has now been resolved.

Please find the details of this incident below :

<b>Start time :</b> 04/11/2026 05:30 UTC

<b>End time :</b> 04/11/2026 16:30 UTC

<b>Impacted Service(s) :</b> The Network API in the DE1 region was temporarily unstable. Creation or modification of Load Balancers may have encountered issues.

<b>Customers Impact :</b> Customers may have experienced API errors when performing network administrative actions, and were temporarily unable to create or resize their Load Balancers. Running services remained unaffected.

<b>Root Cause :</b> This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.