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Incident detail

[DE1][Compute - Instance] - Some instances incident notification

[DE1][Compute - Instance] - Some instances incident notification

Resolved incidentMajor0 affected services

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  1. Identified

    We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific DE1 region. Here are some supplementary details : <b>Start time :</b> 19/06/2026 17:15 UTC <b>Impacted Service(s) :</b> Some instances in DE1 region are suddenly unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access and use their instances located in DE1 region. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  2. Resolved

    We are pleased to inform you that the incident affecting our Compute - Instance offering in DE1 region has been resolved. <b>Start time :</b> 19/06/2026 17:15 UTC <b>End time :</b> 19/06/2026 18:44 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.