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Incident detail

[DE1][Compute - Instance] - Some instances incident notification

[DE1][Compute - Instance] - Some instances incident notification

Resolved incidentMajor0 affected services

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Incident updates

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  1. Investigating

    We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in DE1 region. Please find the details of this incident below : <b>Start time :</b> 06/06/2026 05:35 UTC <b>Impacted Service(s) :</b> Some instances in the DE1 region are unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified region. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  2. Identified

    We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> Instances in the LIM region are operational again. However, the performance of these instances may be temporarily degraded. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  3. Resolved

    We are pleased to inform you that the incident affecting our Compute - Instance offering in DE1 region has been resolved. <b>Start time :</b> 06/06/2026 05:35 UTC <b>End time :</b> 06/06/2026 15:30 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.