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[BHS/GRA][Identity, Security & Operations] - Logs Data Platform incident notification

Resolved incidentMajor

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Incident updates

Every update OVHcloud posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently experiencing an incident affecting our Logs Data Platform service, which is causing temporary availability issues.

    Please find the details of this incident below :

    <b>Start time :</b> 15/07/2026 18:00 UTC

    <b>Impacted Service(s) :</b> The WebSocket connection on Logs Data Platform is temporarily unavailable.

    <b>Customers Impact :</b> Customers are temporarily unable to use the Logs Data Platform WebSocket connection.

    <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident to fix it.

    We will keep you updated on the progress and resolution.

    We apologize for any inconvenience caused and appreciate your understanding.

  2. Resolved

    We are pleased to inform you that the incident affecting our Logs Data Platform service has been resolved.

    <b>Start time :</b> 15/07/2026 18:00 UTC

    <b>End time :</b> 16/07/2026 13:00 UTC

    <b>Root Cause :</b> This incident was caused by a software issue.

    We apologize for any inconvenience caused and appreciate your understanding.

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