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Incident detail

Investigating problems reported on IPsec Connector (HA/Redundant Setup)

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Investigating Reported Issues of IPsec Connectors (HA/Redundant Setup)

  2. Investigating

    Investigating: Potential Root Cause is identified, validating a permanent solution.

    Temporary solution: Suspend one of the IPsec Connectors to stabilize connectivity.

  3. Monitoring

    A fix to the problem was deployed and results are being monitored.

  4. Resolved

    IPsec Connector (HA/Redundant Setup) case is resolved. If you continue to experience any troubles, reach out to Support. Thank you for your patience.