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Degraded Performance affecting Agents API

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Monitoring

    Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions.

  2. Monitoring

    We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery.

  3. Resolved

    The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.

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