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Incident detail

AWS Deployment Failures for Cloud Customers

Resolved incidentMajor1 affected service

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Incident updates

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  1. Investigating

    We are aware of an issue affecting Octopus Cloud customers running deployments that interact with AWS, including EKS/Kubernetes targets and AWS health checks. Impacted customers may see authentication errors when running these deployments.

    Our team is actively investigating and working to resolve the issue.

    Workaround:

    If you are affected, adding your AWS region as an environment variable in your script steps may resolve the issue:

    export AWS_REGION=<REGION> for Bash

    $env:AWS_REGION = "<REGION_>" for Powershell

    E.g

    export AWS_REGION=ap-southeast-2

    $env:AWS_REGION = "ap-southeast-2"

    We apologise for the disruption and will share further updates as our investigation progresses. If you need help in the meantime, please contact us at support@octopus.com

  2. Investigating

    We are aware of an issue affecting Octopus Cloud customers running deployments that interact with AWS, including EKS/Kubernetes targets and AWS health checks. Impacted customers may see authentication errors when running these deployments.

    Our team is actively investigating and working to resolve the issue.

    Workaround:

    If you are affected, adding your AWS region as an environment variable in your script steps may resolve the issue:

    export AWS_REGION=[REGION] for Bash

    $env:AWS_REGION = "[REGION]" for Powershell

    E.g

    export AWS_REGION=ap-southeast-2

    $env:AWS_REGION = "ap-southeast-2"

    We apologise for the disruption and will share further updates as our investigation progresses. If you need help in the meantime, please contact us at support@octopus.com

  3. Resolved

    This incident has been resolved.