Skip to content
OutageDeck

Incident detail

Promotional offers may not apply correctly to subscriptions

Resolved incidentMinor

Timeline window

to

Get alerted the next time Notion breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Notion alerts work

Timeline

Incident updates

Every update Notion posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We’re investigating an issue that may prevent eligible promotional offers from applying correctly to new or renewing subscriptions. Affected users may see an unexpected charge or may be unable to complete an upgrade.

  2. Monitoring

    The issue has been resolved for new users. We are contacting known affected users to confirm that we will issue refunds today; it may take several days for refunds to appear, depending on bank processing times.

  3. Resolved

    This issue is now resolved.

Keep exploring

More from Notion

Neighboring incidents on Notion's timeline and the rest of their record on OutageDeck.

← Older incident

Issue reconnecting to MCPs on custom agent

Newer incident →

Automation buttons have degraded experience

All Notion incidentsNotion live status